Overview

Bestoffer.lk is a marketplace and product listing platform that allows users to discover products, compare prices, and connect with local stores and sellers across Sri Lanka.

Since most products and services listed on our platform are managed by independent sellers or external stores, return and refund policies may vary depending on the individual seller.

We encourage customers to carefully review seller information, product details, and store policies before making any purchase.

Product Listings

Bestoffer.lk primarily functions as a directory and deals platform. In many cases, purchases, payments, deliveries, and warranties are handled directly by the seller or external store.

Bestoffer.lk is not responsible for:

  • Product defects
  • Delivery delays
  • Seller disputes
  • Warranty claims
  • Incorrect product information provided by sellers

However, we may assist users in contacting sellers when necessary.

Returns

Return eligibility depends on the individual seller’s return policy.

Customers should contact the seller directly regarding:

  • Damaged items
  • Incorrect products
  • Missing items
  • Exchange requests
  • Return requests

Some sellers may not accept returns for:

  • Clearance items
  • Used products
  • Personalized products
  • Digital products
  • Perishable goods

Refunds

Refund policies are determined by the seller or store offering the product.

If a refund is approved by the seller:

  • Processing times may vary
  • Refunds may be issued through the original payment method
  • Bank processing times may apply

Bestoffer.lk does not directly process refunds unless explicitly stated.

Membership & Seller Plans

Seller membership subscriptions and listing plans purchased on Bestoffer.lk are generally non-refundable once activated.

Refund requests for memberships may only be considered in exceptional circumstances.

Incorrect or Fraudulent Listings

If you discover misleading, incorrect, or suspicious listings, please report them immediately to our support team.

We may investigate and remove listings that violate our platform policies.